Privacy Policy

Last updated: 9 September 2026

High Voltage Support (ABN 79 688 074 973) (“High Voltage”, “we”, “us” or “our”) respects your privacy and is committed to protecting your personal information.

This policy explains how we handle personal information when you visit highvoltagesupport.com.au, contact us, or participate in our mentoring, programs, activities and online communities.

We comply with Australian privacy laws that apply to our activities, including the Privacy Act 1988 (Cth) and Australian Privacy Principles where applicable.

1. Information we collect

We collect personal information reasonably necessary to respond to enquiries, deliver our services and support participants safely.

Depending on how you interact with us, this may include:

Your name, contact details, age or date of birth.
Parent, guardian, carer, emergency contact or authorised representative details.
Enquiries, bookings, correspondence and feedback.
Participant interests, goals, communication preferences and support needs.
Relevant health, disability, accessibility and safety information.
Attendance records, session notes, progress reports and participant projects.
NDIS and plan-management information needed to arrange supports and process invoices.
Billing information and payment records.
Online usernames, community contributions and relevant game-server or moderation records.

Health and disability information can be sensitive information. We collect this only where reasonably necessary and with appropriate consent, unless collection is otherwise permitted or required by law.

Please avoid including detailed medical records or unnecessary sensitive information in general website enquiries.

2. How we collect information

We generally collect information directly from you through website forms, bookings, emails, phone calls, conversations and participation in our services.

We may also receive relevant information from parents, guardians, authorised representatives, referring professionals, support coordinators and plan managers. Where required, we obtain consent or confirm their authority.

You can make general enquiries anonymously or using a pseudonym where practical. However, we may need identifying information to arrange bookings, deliver services safely or meet billing requirements. Without necessary information, we may be unable to provide some services.

3. How we use information

We use personal information to:

Respond to enquiries and arrange consultations.
Plan and deliver mentoring, programs and activities.
Understand participant preferences and support needs.
Communicate about bookings, attendance and service changes.
Document progress and prepare agreed reports.
Manage invoices and funding arrangements.
Maintain safe services and online communities.
Address feedback, complaints and incidents.
Improve our services and meet applicable legal obligations.

We do not sell personal information.

If we send promotional communications, we do so with consent or as otherwise permitted by law. You can opt out by following the unsubscribe instructions or contacting us. We may continue to send necessary communications about your services.

4. Young people and family involvement

We respect participants’ privacy and support them to understand and participate in decisions about their information.

For participants under 18, we consider their capacity to understand and consent to the proposed handling of their information. Where a participant cannot provide informed consent, we seek consent from a parent, guardian or other legally authorised person.

For adult participants, we do not assume that a parent, carer or person paying for services has authority to access their information. We seek the participant’s consent or confirm another lawful basis before sharing it.

We discuss appropriate information sharing with participants and their authorised supports. Confidentiality may be limited where disclosure is required or permitted by law, including in response to serious safety concerns.

We may disclose relevant personal information to:

Staff and contracted mentors who need it to perform their roles.
Parents, guardians and authorised representatives, consistent with consent and legal authority.
Professionals or support coordinators involved in a participant’s support, where authorised.
Plan managers and funding bodies where necessary for authorised billing and administration.
Service providers supporting our bookings, communications, website, information storage and accounting.
Professional advisers, insurers, regulators or emergency services where necessary and legally permitted.

We limit information sharing to what is reasonably needed for the relevant purpose.

6. Online sessions, game servers and communities

When you participate in group sessions, game servers or community platforms, other participants may see your display name, messages, projects and other information you choose to share.

Please avoid posting private contact details, health information or other sensitive information in shared spaces. We cannot guarantee that other participants will keep shared information confidential.

Relevant community interactions and technical records may be used to administer our platforms, investigate incidents and support participant safety.

Third-party services, including Discord and Calendly, handle information under their own privacy policies and terms. Their age and account requirements also apply.

If we propose to record a session, we will explain the purpose, intended use and access arrangements beforehand and obtain any consent required by law.

7. Photos, testimonials and participant work

We seek separate, appropriate permission before using identifiable photographs, videos, testimonials or participant work for public promotion.

Declining promotional permission does not affect access to our services.

You can contact us to withdraw permission for future use. We will explain any practical limits on removing material already printed, published or shared by others.

8. Website information and cookies

Our website and third-party features may use cookies and similar technologies to operate correctly and support website functionality.

Technical information may include your IP address, browser and device details, pages accessed and the date and time of your visit.

You can manage or block cookies through your browser settings. Some website features may not work correctly if cookies are disabled.

Our website may link to or include services operated by other organisations. Their handling of personal information is governed by their own privacy policies.

9. How we store and protect information

Personal information may be held in electronic records, business software and, where necessary, paper records.

We take reasonable steps to protect information from misuse, interference, loss and unauthorised access, modification or disclosure. Access is limited to people who need the information for authorised purposes.

No method of electronic transmission or storage is completely secure.

We retain personal information for as long as reasonably necessary to provide services and meet applicable legal, funding, insurance and record-keeping requirements. When information is no longer needed and retention is not legally required, we take reasonable steps to securely destroy or de-identify it.

If a data breach occurs, we will assess and respond to it and notify affected individuals and authorities where required by law.

10. Overseas information handling

Some third-party platforms and technology providers may store or process information outside Australia. The locations depend on the provider and service used.

Where we disclose personal information to an overseas recipient, we take the steps required by applicable Australian privacy law.

You can contact us for information about the providers involved in handling your personal information and their processing locations.

11. Accessing and correcting your information

You can request access to personal information we hold about you or ask us to correct information that is inaccurate, outdated, incomplete, irrelevant or misleading.

To make a request, contact us using the details below. We may need to verify your identity and, if you are acting for someone else, your authority.

We will respond within a reasonable period. If we cannot provide access or make a requested correction, we will explain why, where legally permitted, and outline available complaint options.

12. Privacy questions and complaints

If you have a privacy question, wish to request access or correction, or believe we have mishandled personal information, please contact:

Privacy contact: Mikey — High Voltage Support
ABN: 79 688 074 973
Email: [email protected]
Website: highvoltagesupport.com.au
Location: Queensland, Australia

Please describe your concern and how you would like us to resolve it. We will acknowledge your complaint, investigate and aim to provide a response within 30 days. If we need more time, we will explain why and keep you informed.

If you are dissatisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au. Whether the OAIC can investigate will depend on its jurisdiction.

13. Changes to this policy

We may update this policy to reflect changes to our services, information-handling practices or legal obligations. The current version will be published on our website with the date it was last updated.

Please contact us if you would like a copy of this policy or assistance understanding it.